HOW IS OUR SERVICE?

If you are dissatisfied with our service in any way please contact us and we will attempt to resolve the matter in accordance with our complaints handling procedure, which you can read below:

If we don’t resolve the matter to your satisfaction you may be able to refer it to the Australian Financial Complaints Authority (AFCA). AFCA provides a free and independent dispute resolution service for parties who have general insurance disputes falling within its terms of reference. The contact details for AFCA are:

The Australian Financial Complaints Authority
Phone: 1800 931 678
Post: GPO Box 3, Melbourne, Victoria 3001
Website: www.afca.org.au
Email: info@afca.org.au

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