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Frequently asked questions

We’re always very happy to speak with you directly if you have a query or suggestion however, the following are some of the more common questions we’re asked by our Brokers and their Clients.

What should I do if I can’t get in touch with my GT Representative?

If you’re not sure who your GT Relationship & Development Manager, Underwriter or Claims Consultant is, or if you simply need their contact details just click here.

How long should it take for me to receive a Claim Number?

All new claims will be acknowledged within 24 hours. Processing of a claim will be confirmed within five days of receipt of all required information and settlement payment processing of accepted claims will be processed within 48 hours of receipt of final documentation.

My Client has a variation request to a standard GT Policy. Are you open to such considerations?

We are willing to discuss changes to our PDS and invite you to contact your GT Underwriter, Relationship & Development Manager, if you need their contact details just click here.

I have questions about my Client’s current policy. Who should I contact?

Please contact your GT Underwriter, Relationship & Development Manager or visit our contact page here.

What can I do if a Client’s claim is declined?

The information and decisions pertaining to declinatures are outlined in the corresponding letters we issue which will also provide the direct contact details for a secondary review. We may request and welcome any additional information you wish to provide which will be considered before our determination.

I need to make changes to my Client’s Policy, mid-term. How do I do that?

Please forward your requested changes to your GT Underwriter or your GT Relationship & Development Manager via e-mail, if you need their contact details just click here.

My Client is actively looking to reduce their insurance costs. What options are available to help reduce their premiums?

There are various options available for you and your Client’s consideration. Please contact your GT Underwriter or Relationship & Development Manager, if you need their details just click here.

I’m interested in becoming a GT Broker. What is the process?

If you are a Broker and wish to trade with GT Insurance, please contact us by referring to GT Contacts here, and selecting a person in your State/Region.

My Client has Facial Recognition Technology (FRT) in their vehicles. How can GT Insurance assist them?

GT Insurance welcomes the opportunity to work with Brokers and their Clients who invest in and install preventative risk management tools. Where your Client has installed FRT in their vehicles, GT will provide them with a suite of additional Policy benefits. It’s important we are made aware of the use of this technology pre-loss. Please contact your GT Underwriter, Relationship & Development Manager or click here for more information.

Transmission@GT – I can't log in, can you help me?

Transmission@GT uses individual User IDs and Passwords. If you’re new to Transmission@GT or your existing password has expired, please contact your GT Relationship & Development Manager who can arrange access for you.

Insurance products are issued by Global Transport & Automotive Insurance Solutions Pty Ltd trading as GT Insurance ABN 93 069 048 255 AFS Licence No 240714 as agent for the Insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence No 234708. Neither we nor the Insurer provide any advice on this insurance based on any consideration of your objectives, financial situation or needs. Policy terms, conditions, limits, exclusions and underwriting criteria apply. Before making a decision about it please refer to the relevant Product Disclosure Statement or Policy wording available from this website or by calling us. A Target Market Determination for each product is available from this website. If you purchase this insurance, we will receive a commission that is a percentage of the premium. Ask us for more details before we provide you with any services.

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