Make a Claim

GT Online Claims – Motor Vehicle Claims

To successfully submit a motor vehicle claim via GT Claims Online, you will be required to provide the following mandatory information. It is recommended that this information is on hand prior to commencing the submission.

  • The Policy Number related to the insured item
  • The Insured Name
  • The Insured’s ABN (Insureds not registered for GST will be unable to submit claims via GT Claims Online)
  • A form of vehicle identification other than registration. For example: VIN, Serial, Chassis, Engine No.

There will be other information required (i.e. Date of Loss) however the portal will prompt the user for any information relevant to the type of incident being reported.

For more information, see the brochure GT Claims Online Jan 2015

Complete a Claim Form

You can download and complete a claim form below. Completed claim forms can be forwarded to your broker or directly to GT Insurance at:

Claim forms are available for download here:

Motor Vehicle Claim Form (pdf)

Property Claim Form (pdf)

Liability Claim Form (pdf)

Carriers Transit Claim Form (pdf)

Taxi Claim Form (pdf)

Windscreen Claims

Windscreen claims can be arranged directly through O’Brien Glass.

O’Brien Glass will contact GT Insurance to confirm the coverage applicable to your vehicle. Please ensure you have your current policy number and vehicle details available when you contact O’Brien Glass

1800 645 011

  • Claims Management

    Our commitment to excellence in claims service goes beyond expediency in delivery. Our desktop investigation team complements our panel of external adjusters, making use of the latest in digital claims technology to efficiently process a substantial number of accident claims.

    The assessing process we use incorporates ‘Estimage’ technology—an online camera software facility with a 360-degree rotational capability—enabling our team to inspect and adjust damage to a vehicle from our offices, through remote access. This system, adopted by the greater majority of repairers, allows us to make an immediate estimate—improving claims accuracy and saving time and money.

    Our aim is to ensure that the damage incurred in an accident correlates with the damage claimed and repaired. This has the added benefit of allowing us to monitor the cost of repairs, ensuring that only a fair price is paid for replacement parts.

    Expedient claims processing is part of our ongoing commitment to controlling any excess claims costs. By being able to closely monitor and limit these costs, which eventually flow through to our insured client’s premium overheads, we are able to achieve the greatest cost-efficiency for all involved.

    GT Insurance also has a dedicated in-house Recoveries Team, which focuses on similar outcomes, including financial recoveries from third parties at fault, to reduce the claims cost to the insurer and limit the claims history of the insured. This ultimately contributes to an overall saving in premiums.

    In addition, we also offer a comprehensive claims service for insured parties with aggregate deductible policies. Our Assessing and Claims Recovery Division will guide valid claims through to settlement, ensuring maximum recovery from any negligent third party. The specialist service we offer seeks to minimise under aggregate claims costs, and can lead to considerable cost savings for the insured.