A faster, simpler and clearer claims process - built with brokers in mind
09 Mar 2026
GT Insurance has launched major improvements to its claims process, designed to deliver better outcomes for brokers and their customers.
Claims Transformation
We’re streamlining claims to keep Australian businesses moving
Making claims simpler, faster and more transparent for brokers
GT Claims Transformation is a enhanced claims experience focused on faster outcomes, clearer communication and consistent decision-making - so it’s easier than ever for brokers to support clients with confidence.
Key Benefits
- Faster outcomes for your clients
Vehicles are assessed immediately and directed to trusted repairers, with pre-approved steps. E.g. towing and basic repairs cutting avoidable delays.
- Less follow-up and administration
Photos captured at claim lodgement are shared instantly with repairers, allowing parts to be ordered early and reducing back and forth during the claims process.
- Clear, proactive communication
Regular updates are provided at key stages without needing to chase, giving you visibility and confidence to keep your clients informed.
- Confidence in quality and cost control
Repairs are completed through a trusted repairer network with consistent pricing and independent oversight, ensuring quality outcomes.
- A smoother claims experience for stronger relationships:
Quicker resolutions, clearer.
The new claim process for your clients
Client Reports Incident
Client contacts their broker
to report an incident
Client contacts their broker
to report an incident
Broker Reviews & Offers Repairer
Broker reviews submitted
details and ensures
all mandatory info is complete
Broker reviews submitted
details and ensures
all mandatory info is complete
Repairer Selection & DDC
Use the Repair Pathing
Tool to choose a repairer.
Initiate and complete
the Digital Damage Capture
dDDCe process.
Use the Repair Pathing
Tool to choose a repairer.
Initiate and complete
the Digital Damage Capture
dDDCe process.
Client clicks on the link and
answers a series of
questions, as well as
securely uploading any
necessary documentation.
answers a series of
questions, as well as
securely uploading any
necessary documentation.
Repair/Total Loss or
Settlement
GT proceeds with repair, total
loss or other settlement
process undertaken to get
the client back on the road.
Settlement
GT proceeds with repair, total
loss or other settlement
process undertaken to get
the client back on the road.
GT's Trusted Repairers Partners
Consistent, high-quality repairs are crucial to claims satisfaction. That’s why we have a network of proven GT Trusted Repairers. With consistent pricing and regular auditing, you can rest assured your clients are in good hands.
FAQ's
What’s different from before?
We’ve simplified the process with fewer steps, stronger repairer partnerships, and digital tools that keep things moving.
We’ve simplified the process with fewer steps, stronger repairer partnerships, and digital tools that keep things moving.
What’s my role as a broker?
Brokers remain central to the lodgement process and play a key role in promoting GT’s national repairer network and the benefits.
Brokers remain central to the lodgement process and play a key role in promoting GT’s national repairer network and the benefits.
Is GT still committed to quality and compliance?
Yes. Every change is backed by a robust audit process to ensure we maintain quality repairs, cost controls, and full compliance.
Yes. Every change is backed by a robust audit process to ensure we maintain quality repairs, cost controls, and full compliance.
How will this help my clients?
Customers will get their vehicles repaired sooner, with fewer delays, less inconvenience, and reassurance of quality repairs
Customers will get their vehicles repaired sooner, with fewer delays, less inconvenience, and reassurance of quality repairs
When will I see changes?
Program of work is already under way with some broker partners, delivering streamlined processes and enhanced customer experiences, and this is just the beginning. More improvements will be rolled out progressively in the coming months, making claims experiences faster, smarter and hassle-free.
Program of work is already under way with some broker partners, delivering streamlined processes and enhanced customer experiences, and this is just the beginning. More improvements will be rolled out progressively in the coming months, making claims experiences faster, smarter and hassle-free.
Have more questions?
Make an enquiry with your Account Manager today
Contact Us
Learn more aboutClaims Transformation
We're streamlining claims to keep you moving
12 Nov 2025
At GT Insurance, we know claims are the biggest moment of truth for brokers and their customers. That’s why we’ve begun reshaping the claims process to make it faster, simpler […]