CLAIMS

We understand that vehicle downtime may directly impact your client’s bottom line. That’s why we are here.

When your client needs to make a claim, we’ll do everything we can to get their vehicle back on the road as quickly and efficiently as possible.

To assist us in doing this, and to ensure repair work can commence without delay, it’s important your client provides us with all the information we require to assess their claim.

WHAT WILL YOU NEED?

To successfully submit a claim, you’ll need the following information which we recommend you have on hand prior to starting your submission:

  • GT Policy Number
  • Insured Name
  • Broker Name and E-mail or Contact Number
  • A form of vehicle identification such as a Registration, VIN, Serial, Chassis or Engine No.
  • Details of the accident including the date of loss.

WAYS TO MAKE YOUR CLAIM

ONLINE

Click here to lodge a claim online via ClaimIt@GT.

View our ClaimIt@GT flyer here.

EMAIL

Download the relevant claim form, then email your completed form to: claims@gtins.com.au or directly to your Broker.

POST

Download & print the relevant claim form, then send your completed form by mail to: GT INSURANCE CLAIMS,
PO Box 1937, North Sydney NSW 2059.

CALL

Call GT Accident Assist on 1800 783 251

Fast after-accident support 24/7. 365 Days.

Upon receipt of your completed claim form, we will advise you of your Claim Number, update you on the progress of your assessment, and request or discuss any further information we require. Any information you provide will be treated in accordance with our Privacy Policy & Procedures.

IMPORTANT NOTE: WINDSCREEN DAMAGE

Repairs for windscreen damage or other glass breakages can be arranged directly through our windscreen partner, O’Brien Glass. Please ensure you have your current GT Policy Number and vehicle details available when calling O’Brien Glass as they will require these to confirm the coverage applicable to your vehicle.

O’Brien Glass
Phone: 1800 627 436
Website: www.obrienglass.com.au

No other repairs should be undertaken without the approval of GT Insurance.

FAST-TRACKED REPAIRS WITH ROYANS

Faster repairs mean better business. That’s why we’re excited to announce a Repairer Partnership Agreement with Royans – Australia’s largest transport accident repair specialist. By streamlining the claims and repair process, without affecting quality, you could significantly reduce vehicle downtime, often by a week or even more.

CLICK HERE to find out more.

Royans
Phone: 1800 769 267
Website: www.royans.com.au

GT INSURANCE

CLAIMS PROMISE:

  • All new claims will be acknowledged within 24 hours
  • Claim acceptance will be confirmed within 5 days of receipt of all information
  • Settlement payments of accepted claims will be processed within 48 hours of receipt of final documentation
  • Assessment will be attended to within 24 hours of notification
  • Vehicle assessment will be made within 48 hours of availability
  • We will keep customers informed on claims progress every 20 business days
  • We will keep customers informed on repair progress.

We pride ourselves on offering a trusted and transparent service. We understand that accidents involving motor vehicles are not just an inconvenience; it is your business.

ClaimIt@GT
Flyer

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Commercial Motor Vehicle 
Claim Form

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Taxi Hire Car Limousine Ride Share
Claim Form

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