Claims
claim lodgement
Service you can count on
We’re all in to provide the best in insurance solutions and claims support to our brokers and customers. We use our expertise to solve problems with proactive and flexible solutions.
How can we help?
We understand that vehicle downtime may directly impact your customer’s bottom line. That’s why we’re here.
When your client needs to make a claim, we’ll do everything we can to get them back on the road or water as quickly and efficiently as possible.
To assist us in doing this, and to ensure repair work can commence without delay, it’s important your client provides us with all the information we require to assess their claim.
- GT Policy Number
- Insured Name
- Broker Name and E-mail or Contact Number*
- A form of vehicle identification such as a Registration, VIN, Serial, Chassis or Engine No.*
- Details of the accident including the date of loss
*Not applicable to Marine
Claims
Get back on course quickly
Committed to your progress
When things don’t go to plan, we’re there by your side helping your customer to a positive outcome. Here are just some of the things that add up to a better experience when it comes to GT’s claims support.
Personalised customer service
Your customer’s claim will be assigned a dedicated claims consultant when you lodge the claim, providing you with a direct and consistent point of contact to provide tailored support and guidance. We don’t respond with automated templates, all communications are personalised and relevant to the specific circumstances of your customers claim. If marine claims are new to you we’ll walk you through step-by-step to make sure your customer gets all of the benefits they’re entitled to and the matter is settled quickly.
Flexible claims submission process
You can submit a claim swiftly and easily by calling 1300 386 299, emailing us on claims@gtins.com.au, or directly with your claims consultant.
Trusted relationships
Unless you ask us to, we will not contact your customer directly. All communication is between you and our claims consultants. We’ll work with your time frames and cadence of communications, we won’t clutter your inbox.
Experience and expertise
All of our marine consultants have over 10 years’ experience in the complex world of marine claims, so we can make the right decisions quickly. We’re here to answer your questions and settle your customer’s claim as quickly as possible.
Customer feedback and continuous improvement
Feedback is essential to improvement, which is why we’re committed to gathering customer feedback to continuously enhance the claims process.
Call
Call GT Accident Assist on 1800 783 251
Fast after-accident support 24/7.
365 Days.
Download the relevant claim form, then email your completed form to:
claims@gtins.com.au
or directly to your broker.
Post
Download & print the relevant claim form, then email your completed form by mail to:
GT INSURANCE CLAIMS,
PO Box 1937, North Sydney NSW 2059.
