Technical Claims Specialist

Fully backed by Allianz Australia, GT Insurance offers a diverse range of underwriting solutions across Transport and Machinery, Marine and Transit. With our award-winning claims service, we ensure that vehicles and the goods they carry are covered comprehensively, powering the progress of businesses. 

Our core values of ‘inspire,’ ‘wholehearted,’ and ‘ownership’ guide our interactions with customers, brokers, colleagues, and partners, fostering an environment of respect, proactivity, and innovation. 

As part of our Quality Assurance team, this role is to deliver high-level technical support to our claims teams, ensuring efficient and accurate claims processing. The role also involved overseeing peer reviews for claims and lodgements, providing technical training for new starters and facilitate refresher training for our claims and lodgements teams. 

Reporting into our Quality Assurance Team Leader you will be responsible for:

• Provide technical support and training to Claims teams, Lodgements, and Leaders.
• Lead monthly high-level peer reviews for Lodgements and Claims.
• Deliver engaging and effective training for new starters, ensuring they are well-equipped with the knowledge and skills required.
• Maintain and enhance technical training content using tools like PowerPoint and ELMO.
• Continuously review and improve claims training to ensure best practices.
• Assist Team Leaders in authorising and approving claim payments.
• Respond to enquiries and complaints professionally and promptly.
• Support project development and implementation as needed.
• Adhere to policies and procedures to manage risks and ensure compliance.

Skills & Experience:

• Experience in Commercial Motor Claims with knowledge of insurance policies, procedures, insurance laws and regulations. 
• Subject Matter Expert in technical end to end Motor Claims. 
• Takes pride in delivering a high standard of customer service and effective working relationships with internal and external customers and service providers.
• Build and maintain strong relationships with internal stakeholders and external service providers to ensure clear communication, effective collaboration, and high-quality service delivery.
• A team player, who is collaborative, shares their ideas and encourages others. 

Our people enjoy being part of an organisation that respects and values their contributions and working alongside others who pride themselves on outstanding customer service.

We provide our people opportunities to grow and learn new skills, work collaboratively across different areas, and contribute to and share in collective success. Our business is growing and we have big plans, creating exciting new career and growth opportunities. 

We invite you to discover more about GT Insurance, our dedication to supporting industry growth, individual progress, and opportunities to join our team by visiting our website at gtins.com.au or connecting with us on social media to stay updated on our latest news and job openings.

At GT Insurance, our commitment to excellence extends beyond our products and services. Just as we assist businesses in managing their risk to ensure they can continue to thrive and progress, we are dedicated to providing equal opportunities for all candidates in our recruitment process.