Recoveries, Settlements & Investigations Manager

Fully backed by Allianz Australia, GT Insurance offers a diverse range of underwriting solutions across Transport and Machinery, Marine and Transit. With our award-winning claims service, we ensure that vehicles and the goods they carry are covered comprehensively, powering the progress of businesses.

Our core values of ‘inspire,’ ‘wholehearted,’ and ‘ownership’ guide our interactions with customers, brokers, colleagues, and partners, fostering an environment of respect, proactivity, and innovation.

Our Recoveries, Settlements & Investigations Manager will lead and oversee the operations of our recoveries, settlements, litigation and investigations teams. As a senior leader you will provide expert support, coaching and guidance to team leaders and team members, ensuring recovery, litigation and investigation processes are followed with consistency and integrity.

Reporting into the Head of Claims you will be responsible for:

• Lead, coach and develop the Recoveries & Settlements Team Leaders and Litigation Specialist, providing expert technical guidance on complex or escalated cases.
• Support Team Leaders to maintain consistently high service standards through targeted training, coaching and mentoring, building capability across recoveries and investigations.
• Ensure all recoveries and investigations activities are conducted in line with industry regulations, legal requirements and internal policies, proactively managing and minimising risk.
• Apply sound judgement to make informed decisions on recoveries and investigations outcomes in accordance with policy terms, legislative obligations and company guidelines.
• Analyse recoveries and investigations data, preparing insightful reports to measure team performance, identify trends and support strategic decision‑making.
• Conduct regular monthly reviews and quality audits to ensure operational excellence and continuous improvement

Skills & Experience:

• Proven experience supporting senior leaders (e.g. Head of Claims) in day‑to‑day operational management, including data analysis, reporting and performance insights.
• Strong leadership capability with experience leading, coaching and developing Team Leaders and specialist roles, including Recoveries, Investigations, Litigation and Settlements professionals.
• Advanced technical knowledge of recoveries, settlements and investigations, with the ability to provide expert guidance on complex or escalated cases.
• Proven ability to maintain high service standards through effective training, coaching, mentoring and capability uplift of team members.
• Sound judgement and decision‑making skills, with the ability to determine recoveries and investigations outcomes in line with policy terms, regulations and company guidelines.
• In‑depth understanding of relevant industry regulations, legal requirements and internal policies, with experience ensuring operational compliance and minimising legal risk.
• Strong analytical skills, with experience preparing, analysing and interpreting recoveries and investigations data to assess performance, identify trends and inform strategic decisions.
• Strong stakeholder management, communication and collaboration skills, with the ability to work effectively across internal teams and external partners.
• Demonstrated experience managing workflows and backlogs, ensuring timely responses to enquiries and effective prioritisation across competing demands.

Our people enjoy being part of an organisation that respects and values their contributions and working alongside others who pride themselves on outstanding customer service.

We provide our people opportunities to grow and learn new skills, work collaboratively across different areas, and contribute to and share in collective success. Our business is growing and we have big plans, creating exciting new career and growth opportunities.

We invite you to discover more about GT Insurance, our dedication to supporting industry growth, individual progress, and opportunities to join our team by visiting our website at gtins.com.au or connecting with us on social media to stay updated on our latest news and job openings.

At GT Insurance, our commitment to excellence extends beyond our products and services. Just as we assist businesses in managing their risk to ensure they can continue to thrive and progress, we are dedicated to providing equal opportunities for all candidates in our recruitment process.