Claims Lodgement Consultant - Motor Insurance

Join our Claims team and be the first point of contact for customers lodging claims. Customer service experience essential, insurance experience highly regarded, supportive and collaborative team environment.

GT Insurance provides specialist insurance solutions tailored to the transport and heavy motor industry across Australia. Backed by Allianz Australia Insurance Limited (Allianz), we give our customers peace of mind knowing their businesses and livelihoods are protected by an industry leader.

An exciting opportunity has become available for a Claims Lodgement Consultant to join our Claims team. Reporting to the Claims Lodgement Team Leader, you will play a key role in delivering exceptional customer service and ensuring claims are lodged accurately and efficiently from initial contact through to assessment.

 Key Responsibilities:

·       Manage the end-to-end lodgement of claims in accordance with company standards and policy requirements.

·       Provide outstanding customer service to clients, brokers, repairers, service providers and internal stakeholders.

·       Respond to incoming claims enquiries and correspondence within service level expectations.

·       Accurately record, maintain and update claims information and file notes.

·       Identify claims requiring referral, investigation and/or further assessment and take appropriate action.

·       Liaise with Underwriters and other stakeholders to ensure all underwriting and policy requirements have been met.

·       Maintain accurate claims estimates and claim records.

·       Advocate for policyholders and support positive customer outcomes.

·       Manage multiple priorities in a fast-paced environment while maintaining high levels of accuracy and attention to detail.

 Skills & Experience:

·       Previous experience in a customer service, motor claims, insurance or administrative role.

·       Strong verbal and written communication skills.

·       Excellent attention to detail and organisational skills.

·       Ability to manage competing priorities and meet service standards.

·       Strong problem-solving and decision-making skills.

·       Customer-focused with the ability to handle challenging situations professionally.

·       Proficiency in Microsoft Office applications and other business systems.

·       General Insurance experience highly regarded but not essential.

·       Ability to work collaboratively within a team environment and build strong stakeholder relationships.

 Why Join GT Insurance?

·       Hybrid working arrangements.

·       Supportive and collaborative team culture.

·       Opportunities for learning, development and career growth.

·       Work for a specialist insurer backed by Allianz Australia Insurance Limited.

·       Be part of a business committed to protecting people's livelihoods.

 If you're passionate about customer service and enjoy working in a fast-paced environment, we'd love to hear from you. Apply now to join the GT Insurance team.

 At GT Insurance, our commitment to excellence extends beyond our products and services. Just as we assist businesses in managing their risk to ensure they can continue to thrive and progress, we are dedicated to providing equal opportunities for all candidates in our recruitment process.