We're streamlining claims to keep you moving

At GT Insurance, we know claims are the biggest moment of truth for brokers and their customers. That’s why we’ve begun reshaping the claims process to make it faster, simpler and clearer.

We’ve already started testing improvements with brokers and working with their feedback. These changes are designed to reduce delays, cut unnecessary costs, and keep everyone better informed along the way.

Improvements that make your experience smoother:

• Streamlining claims lodgement and assessment to improve efficiency and reduce turnaround times.
• Partnering with trusted repairers to accelerate repairs, lower costs, and enhance service quality.
• Leveraging digital tools to remove friction and simplify the claims process.
• Delivering proactive updates at key milestones to keep everyone informed and aligned.

This is just the beginning. Over the coming months, you’ll see more improvements rolled out across GT. Thank you for your feedback - it’s helping us build a better claims experience for everyone.

Talk to your GT Relationship and Development Manager to learn more.