A faster, simpler and clearer claims process - built with brokers in mind

GT Insurance has launched major improvements to its claims process, designed to deliver better outcomes for brokers and their customers.

We know claims can be stressful, costly and unclear. That’s why we’ve reshaped our process to make claims faster, simpler and clearer.

What this means for brokers:

• Faster outcomes to get your customers back on the road sooner
• Clear, proactive updates so you can give clients peace of mind
• Confidence in repair quality and cost management
• A claims experience that strengthens your client’s trust in you and GT

Here’s the changes we’ve already put into play:

First Notification of Loss (FNOL) - Vehicles are now triaged immediately and directed to a preferred repairer, avoiding delays in the early stages

Preferred Repairer Network - Partnering with trusted repairers nationwide ensures guaranteed capacity, consistent pricing and quality outcomes

Digital Lodgement - Photos taken at claim lodgement are shared instantly with repairers so parts can be ordered before the vehicle even arrives

Streamlined Authorisations - Pre-approved steps like towing and simple repairs reduce waiting times

Proactive Communication - Regular updates are sent to both brokers and customers at key milestones

Independent Audits - Timeliness, cost control and repair quality are monitored for transparency and assurance

FAQs – your questions answered:

Q: What’s different from before?

We’ve simplified the process with fewer steps, stronger repairer partnerships, and digital tools that keep things moving.

Q: How will this help my clients?

Customers will get their vehicles repaired sooner, with fewer delays, less inconvenience, and the reassurance of quality repairs.

Q: What’s my role as a broker?

Brokers remain central, and you’ll feel in control. You can nominate repairers, stay informed with clear and real-time updates, and be confident you’re supported by a stronger claims process.

Q: When will I see changes?

Pilot programs are already running with key brokers. More improvements will be rolled out progressively in the coming months.

Q: Is GT still committed to quality and compliance?

Yes. Every change is backed by a robust audit process to ensure we maintain quality repairs, cost controls, and full compliance.

When the going gets tough, clients look to you to take control and provide peace of mind. It’s a moment of truth for your brand and ours - one that can make relationships even stronger when handled well. It’s why we’re moving quickly, and consulting with brokers to get the process right.

This is just the start. Thank you for your patience, feedback and support. It’s helping us build a better claims experience for everyone.

Talk to your GT Relationship and Development Manager to learn more.